|
How can I contact ItParts.us?
Ordering
Our website operates 24/7 365 days a week and this is where you should
place all orders. If you are having trouble with the website please see
our Ordering FAQ and make sure all your browser settings are correctly
set. If you continue to experience problems you may call our customer
service representative at 510-440-0256 and place an order over the phone
with one condition: it is the customer's responsibility to look over
their email confirmation to make sure that the customer's information
(shipping, contact, etc.) is correct and the parts in the email
confirmation are what the customer intended to order and contact us
right away (before product is shipped) if any errors are found or if no
email confirmation is received.
Requesting an RMA (Return Merchandise Authorization)
Please fill our RMA Request Form , in case you have any further
questions or doubts, please email us at rma@ItParts.us , we will reply
to any email within 24 hrs.
ItParts.us Phone numbers
510-440-0256 - Customer service phone number
510-440-0257 - Fax number
E-Mailing ItParts.us
Most sales related questions should be directed at
sales@ItParts.us, any other
enquiries should be emailed to
support@ItParts.us
Business Hours
ItParts.us is open Monday thru Friday from 9:00AM to 5:30PM PST
Excluding National Holidays.
Technical Support /Feedback
Please call or email the manufacturer of the merchandise you are buying
or bought for any technical support issues. Customers may email
support@ItParts.us to obtain
manufacturer contact information if they are unable to find it
Can I come and pick up my order at a
physical location?
We have only one single pick up facility and that is located at Fremont,
CA – for all in Stock items we will not charge shipping charges, you can
pick it up at will call. Please call us to confirm the Pick Up time. In
case we don’t hear from you, we will write to you once your order is
ready for pick up. However, orders for will call still need to be placed
on-line and a small charge may still apply for handling. So please call
after placing an order to confirm that it is ready for "will-call" pick
up.
Where can I provide feedback about you?
Please give us a review at FEEDBACK. We monitor these sites daily and
are extremely proud to see a raving review!
What information does ItParts.us need when I
call, e-mail, or fax?
Please provide the following: Name, Phone Number, Sales Order Number,
E-mail address, and RMA Number.
What’s the address to send return
merchandise to ItParts.us?
ItParts.us Returns (Please Provide RMA #)
46520 Fremont Blvd. Suite #602
Fremont, CA 94538. USA.
All shipments without RMA number shall be rejected! Please insure
package and ship through a reliable traceable shipper.
|
