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Which methods of payment does ItParts.us
accept?
Credit Cards – Visa/MasterCard/Discover/American Express
PayPal
Gift Certificate
Wire Transfer
Pre-paid Company Check, Personal Check, Cashier's Check or Money Order
(Note: All Prepaid Orders, including Cashier's Checks, take longer to
process because they must first be cleared with the bank)
Purchase Orders, Fax or C.O.D. orders will be accepted after complete
verification.
We do not currently accept international credit cards at this time.
We can ship anywhere in the world against Advance Wire Transfer.
Does ItParts.us accept Purchase Orders?
Yes, we do accept Purchase Order from Corporate Customers however we
don’t offer any Net terms. Government/Military/Educational Institutions
are welcome to fax Purchase Orders at 510-440-0257.
Does ItParts.us accept
international credit cards?
We do not currently accept international credit cards at this time.
However we do ship International world wide against Advance Wire
Transfer Payments.
I think I entered the wrong
credit card information. What should I do now?
Please call our customer service right away at 510-440-0256 and correct
the wrong information. Wrong credit card information will result in an
order being put on hold. The customers will then receive an email
informing that there are billing problems. Alternatively you can place
another order and cancel the original order with the wrong information.
Please check your account information carefully to avoid having
duplicate orders.
I do not feel secure putting my credit card on-line
or over the Internet. How can I still place a credit card order?
When you are placing an order on the Internet, security is a number one
priority. All on-line transactions are sent through our secure server,
and encrypted with 128-bit technology. Once the information is received
through the Internet, trusted authorized employees will process your
payment, and make sure that your information is handled with the highest
level of security.
However if you still feel Insecure then please call us to place an order
on the phone.
Why was my credit card declined when I know
the credit and or money is available in the card?
There are many scenarios under which a card can be declined. It may be
due to wrong card number, wrong expiration date, wrong security code,
daily transaction limits, insufficient funds, or random security checks
by the credit card issuer. When this happens, the cardholder needs to
contact the bank directly to find out why it happened and correct the
problem.
Which states require sales tax?
Orders shipping to California are automatically charged sales tax. Once
in a while we drop ship from other sources and if they are in the same
state as the customer or have a warehouse there, sales taxes will need
to be charged. Such cases are rare and customers are notified within 1
business day to decide if they are going to accept the sales tax, wait
for the merchandise to arrive in California and then resent, or to
cancel the order.
I have a California resale permit, how do I
take sales tax off my order?
Please fill out a
Reseller tax Exemption Form and email/fax to us along
with your California reseller's permit. We will check with the
California Board of Equalization database to validate the resale permit
and then manually remove the charge from the order. We do not log the
permit into our database so each order must go through the manual
process.
My order is a government purchase and not
subject to the state sales tax. How do I remove the tax from my order?
Just place the order online as usual and fax us a copy of the tax-exempt
permit at 510-440-0257 and we'll issue credit once we verify the same.
Please refer your Order no on the Fax.
Is the ItParts.us website secure and what is
the security used?
Most definitely, we encrypt all personal and financial information using
128-bit encryption technology and through our secure sever. Once the
information is received only trusted and authorized ItParts.us employees
will be able to view and process your information. We take every step to
safeguard our customer's information.
Where do I send checks and other pre-payments?
Please send the check along with a copy of your order printed from our
website to:
ItParts.us
46520 Fremont Blvd, Unit 602
Fremont, CA. 94538. USA
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