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What is the standard return policy for
ItParts.us products?
Products sold by ItParts.us are supported by our
Standard Return Policy
unless otherwise indicated. Merchandise under our Standard Return Policy
may be returned within 30 days of the original invoice date for a
refund. All returns require an RMA (Return Merchandise Authorization)
number. Because many companies offer additional factory coverage, you
should contact the manufacturer directly for information regarding
eligibility and specific Terms and Conditions.
What is It Parts Software Return
Policy?
Retail Boxed software may only be returned for refund within 30 days of
the invoice date if the packaging is unopened and factory sealed,
restocking fee will apply. Opened retail boxed software can only be
returned for replacement if it is defective or damaged. You may exchange
defective software for an identical replacement by contacting ItParts.us
Customer Service and acquiring an RMA number. No software returns will
be accepted after 30 days. All OEM software including Operating Systems
is non-refundable once purchased and delivered. OEM versions are
intended for system builders only and cannot be transferred to another
PC once it is installed.
What is the return policy for CPUs? How
does the CPU return policy work?
Please refer our Return Policy for details. Announcing a CPU as
defective and requesting a Refund does not automatically waive the
restocking fee. Defective CPUs will be replaced, not refunded.
Physical damage to any product will void the product's warranty.
Improper installation of CPU fans and/or improper clocking may cause
CPUs to chip. CPUs that are chipped, burnt or have bent pins are
considered physically damaged and cannot be returned for refund or
replacement. Physical damage includes but is not limited to improper
handling and/or any other type of damage sustained by irregular usage.
ItParts.us encounters bent pins regularly when inspecting physically
damaged CPUs. Forcing a processor into position will not solve an
installation problem and may result in applicable warranty coverage
being voided.
Because Intel and AMD do not accept physically damaged processors,
ItParts.us will return any physically damaged CPU to you at your
expense.
What is the return policy for
bundle specials?
If you wish to return a Bundle Special for a refund, you must return the
ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee
will be applied on refunds. Components within a Bundle Special may be
returned for replacement only. Individual items may only be returned for
replacement if an RMA number is acquired within the item's return policy
period.
What happens when an item is out-of-stock?
We do not sell merchandise that we don't stock, which is why we provide
a convenient RFQ feature. Simply fill in the RFQ Form and we will work
with our Suppliers to arrange the parts for you. You receive an e-mail
notification as soon as the product becomes available for purchase.
Will ItParts.us test parts or assemble a system
using the components I purchase?
Sorry we don’t assemble systems, we sell parts only.
Can ItParts.us advise me of whether the
components I am purchasing are compatible?
We do not offer any technical assistance. We also do not offer advice on
compatibility of items. We sell ONLY individual Hardware and Software
items. Please contact the manufacturers for accurate answers to your
technical questions.
Does ItParts.us know the estimated time of
arrival for out-of-stock merchandise?
Occasionally, we post the Estimated Time of Arrival (ETA) for popular
products that are out of stock. Otherwise, we do not offer ETA on
products, due to industry intangibles. We provide an Auto-Notify button
for your convenience. Out of stock products that remain listed on our
website are usually in stock within a week or so. If we expect that a
product will be out of stock for an extended period of time, we will
remove its listing from our website.
Can ItParts.us inform me if and when it will carry
an item not currently sold on the website?
Due to the large number of products available to us for purchase, we
cannot comment on if and when we will be acquiring new products.
However, we have strength in Sourcing parts, you may submit your Request
for Quote, and will try our best to source the same and provide you with
availability and pricing.
Does ItParts.us provide contact information
for the manufacturers whose products they carry?
Yes. Please "Click Here" to view the Manufacturer and Technical Support
Contact Listings.
What are the differences between the OEM
and retail versions of a product?
Retail versions may come with additional accessories, retail packaging,
bundled software and warranty coverage. OEM (Original Equipment
Manufacturer), White Box and Brown Box versions include the product and
sometimes the drivers, but not much else. They are packaged generically
and do not include software. OEM products are best suited for system
builders who don't require documentation or bundled accessories.
What is a refurbished item? Does ItParts.us
refurbish items or does the original manufacturer?
Refurbished items have been opened and touched and/or returned. Because
they originate from different situations, they may or may not include
accessories, documentation or retail packaging. Refurbished products are
warranted for only 30 days. We recommend that you try out your
refurbished product immediately after receiving it.
Can ItParts.us Customer Support agents physically
obtain a product and describe it to me?
Because our inventory is stored in different warehouses, our agents can
physically get a hold of any product to describe it for you, which are
located at our Fremont Facility. However all the parts from other
locations cannot be Described to you on the phone. Please email us at
sales@Itparts.us for any such
queries.
How can I obtain a price, stock or shipping quote
from ItParts.us?
Yes, You may fill our Request for Quote Form “ RFQ” for price, stock
check and shipping costs. Or you may also write to us at
sales@ItParts.us
Does ItParts.us offer any technical
support or advice?
ItParts.us does not offer any technical assistance. Please contact the
manufacturers for accurate answers to your technical questions and for
insight on how different products interact together.
Will ItParts.us special order merchandise
that is not currently listed on the website?
Yes, You may fill our Request for Quote Form “ RFQ” for price, stock
check and shipping costs. Or you may also write to us at
sales@ItParts.us
What does "Bare Card," "Bare Drive," or "Drive
Only" mean?
These items come exactly as they are described. Although these items are
brand new, they are purchased in bulk and do not include any
documentation, software or accessories.
Suggestion: Most drivers and documentation can be downloaded from
the manufacturer's website. Refer to the Product Images to see exactly
what is included with the product you're interested in.
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