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Is it mandatory to have an RMA number in order
to return a product to ItParts.us?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number
within the applicable Return Policy period. ItParts.us will not accept
returns without prior authorization and an RMA number. Once issued, RMA
numbers are valid for 7 days. ItParts.us must receive the returned
products within this timeframe. RMA numbers will not be extended or
reissued. Customer should prominently display the RMA number(s) on the
shipping label of boxes containing the returned product.
How do I acquire a Return Merchandise Authorization
number (RMA#)?
CLICK HERE to request an Online RMA. We
ask that all RMA’s be requested online for maximum efficiency.
If you have a special request, please email at
rma@Itparts.us
What address should I send my return to?
ItParts.us
46520 Fremont Blvd, Unit 602
Fremont, CA. 94538. USA
Can I exchange my returned item for a different
product?
No. We do not exchange RMA items for different items. We will only
replace an RMA's item with a an identical replacement item of the same
make and model. If the return policy period for a refund has not yet
expired, you can request an RMA Refund (subject to 15% restocking fee),
order a new item, and we'll refund your original purchase after we
receive your returned product.
How do I check the status of my RMA?
Please write to us at rma@Itparts.us
How long will it take before a refund/credit
actually appears on my credit/debit card?
We generally process credit in 2-3 business days upon completion of the
return process. Once ItParts.us refunds to a credit card, it is up to
merchant service and the issuing bank to credit the individual credit
card account. They may take as long as two billing cycles to do this.
Customers may contact their card issuer to get funds released quicker.
How long, usually, does it take for ItParts.us to
process an RMA?
It takes 2-5 business days for us to process and re-ship or issue a
refund once we receive the product.
Is it necessary to return each individual
accessory when I send in a return? What should I include with my RMA?
Yes. All original equipment, components, manuals, cables, documents and
packaging must be returned with your item in order for ItParts.us to
process your RMA. ItParts.us cannot process RMA returns that are
incomplete; incomplete RMA’s will be returned to you. In most cases,
items sent in for RMA replacement will be replaced with a full item set,
including accessories. Please return all accessories with your RMA.
When and why are restocking fees applied?
How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 15% on all returns for refund (RMA Refund),
unless waived by a Customer Support Agent. We charge this 15% restocking
fee for all returns for refund to encourage customers to purchase
products they intend to keep. We offer RMA Replacement without any
restocking fee to support customers who have received a defective
product, however shipping costs for products coming to us is payable by
Customer. For CPU and Memory refunds, any restocking fee we use will be
a reflection on current market value for the same CPU item. ItParts.us
does not support attempts to profit from CPU and Memory price
fluctuations.
Does ItParts.us pay the return shipping cost for
defective merchandise?
No, ItParts.us does not pay the return shipping cost for defective
merchandise. We are not responsible for product defects, because we do
not manufacture the products we carry. However, ItParts.us will split
the shipping costs with you. If you pay to send the item back to
ItParts.us, ItParts.us will replace the item and ship the item to you at
no charge. ItParts.us will employ every resource it has to ensure that
your item is replaced promptly, without hassle.
Will ItParts.us cross-ship
replacement merchandise?
Cross shipping is not available, if an item is within thirty days of
invoice, we will charge for a new item being sent out and credit your
account once we receive the RMA item after 15% restocking fee.
Will ItParts.us cross-ship a replacement
CPU?
We do not cross ship any items. Once the CPU’s is determined to be
within its return period; we must have the CPU back in our warehouse and
logged in through the RMA process before we can ship its replacement to
you.
The heat sink and/or fan of the retail CPU I
purchased is faulty. How do I get it replaced?
On a retail box CPU fan, warranty coverage is provided by the
manufacturer. However, we can replace the entire Retail CPU package
within thirty days of the invoice date if you return the entire CPU
package, including all accessories and packaging. If you'd like to have
just a fan or heat sink replaced, call the manufacturer.
What happens if the item I returned for
RMA is no longer available or is backordered?
If an RMA item is found to be on backorder and we cannot obtain the
item, you will be notified by email and offered a similar replacement or
a refund. We try to contact every customer in this case to find an
agreeable replacement item or refund amount.
The tracking number for my return confirms
that ItParts.us has received my returned product, but the RMA Status
page still does not show that it has been received. What now?
It takes one to two business days for an RMA to process as "received"
once we receive it. If your tracking number confirms reception, give us
a day or two to process the RMA, and then call us if your RMA Status
still has not been updated.
I received an email indicating that the
serial number of the item I returned does not match the serial number of
the product I originally purchased from ItParts.us. What should I do?
We keep serial numbers on all products we carry. Occasionally, our
customers inadvertently return items that were not purchased at
ItParts.us. In such a case, the item in question will be returned to the
customer with a request to send the correct item.
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