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What shipper does ItParts.us uses and how do I
contact them?
We use US Postal Service, FedEx, UPS and Airborne Express (DHL) Here are
their contact information:
US Postal Service:
www.usps.com (800) 275-8777 or 1-800-ASK-USPS
Airborne Express:
www.airborne.com
(800) 247-2676 or 1-800.AIRBORNE
Federal Express:
www.fedex.com (800) 463-3339 or 1-800.Go.FedEx
United Parcel Service:
www.ups.com (800)
742-5877 or 1-800-PICKUPS
How do I know which shipper my order went
through?
Log into your account and view the order in question. If the package has
shipped there should be a tracking number(s) and carrier information. In
addition, tracking number should be e-mailed to you when orders ship.
How do I get my FedEx tracking number?
The tracking numbers for each day's shipped orders are automatically
emailed after 6:30pm Pacific Standard Time. Alternatively, you can check
your order status online to find out your tracking number.
My FedEx tracking number is not
working. What should I do?
FedEx numbers may go unused if we discover that several items can be
packaged together safely. Also, packages are sometimes separated from
the rest of their orders and are not scanned by FedEx right away. In
either case, please wait a day or two for all items in your order
arrive. If they don't arrive, give us a call and we'll be happy to help
you initiate the lost package process with FedEx.
How do I contact FedEx?
Phone: 1-800-GO-FEDEX (1-800-463-3339)
Website:
www.fedex.com
FedEx has my package but they have not
delivered it yet. Why?
Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your
package(s). The priority of delivery within the method of shipment
chosen is determined by your local FedEx hub. ItParts.us would always
like for your packages to be delivered ASAP. If FedEx is holding them,
please contact FedEx.
Does ItParts.us pay the return
shipping cost for defective merchandise?
ItParts.us is not responsible for manufacturing defects and we have no
control over them. We simply obtain merchandise from distributors and
ship them out to our customers. The cost of shipping is split between
ItParts.us and the customer. We pay shipping to the customer while the
customer pays return shipping. The same principle applies when you buy
from a local store like Walmart. Even if the merchandise is defective,
Walmart will not reimburse you for the time and gas spent to drive back
to the store for returns nor will it send out a driver to pick up the
defective merchandise. That said, you could however expect the return to
be as hassle free as possible when you buy from ItParts.us.
Does ItParts.us deliver to APO or FPO
addresses?
Yes we deliver to APO & FPO addresses but do so only via US Postal
Service. Package’s sent via USPS may take a few more days to process
because we drop off USPS packages in batches every few days. Please be
aware that USPS packages to APO & FPO addresses may take anywhere from a
week to four weeks to arrive depending on the country of destination.
You will still be provided USPS shipment numbers. Please also be aware
that we must adhere to specific package size and weight restrictions
when shipping to APO & FPO addresses.
Why was my order sent in multiple packages when it
all could have fit in one box?
ItParts.us may decide to package your items separately due to weight or
size concerns. The most common reason why multiple boxes are used is for
a single order is that ItParts.us uses multiple warehouse locations. If
items are stocked in different warehouses, they cannot be boxed
together.
Why did FedEx separate my packages?
Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your
packages.
Is it possible to request that FedEx hold my
package(s)? Can I have a package re-routed to a different address?
Due to fraud concerns, ItParts.us does not give FedEx consent to hold
packages for customers to pick up at their local FedEx facilities. We
humbly apologize for any inconvenience, but we feel that this
precautionary measure is necessary to safeguard your purchased items.
Similarly, Newegg.com will not request that a package be re-routed to an
alternative location once it is in transit to the shipping address
specified on the original order.
Are shipping costs added cumulatively for
each item I order, or do they decrease when multiple items are purchased
together?
When you order multiple items together, your shipping cost is usually
reduced, according to weight and size, safety and insurance required.
Simply place all items you wish to purchase in the shopping cart, pick
your state and method of shipping and apply the shipping calculator. You
will be shown a total shipping cost that includes any applicable
reductions. For certain items, due to significant shipping discounts
already offered by ItParts.us, the shipping will be added cumulatively,
unless multiple items are purchased. Your shipping charge is always as
per the website.
Does ItParts.us ship internationally?
Yes we ship to all International Locations, for all Pre Paid Orders,
through Wire Transfer. We can also ship on Customer Shipping account, so
as to obviate any Issues on recipient country Tax and Import duty
structure, which is always payable by the customer.
Does ItParts.us need to verify my shipping
address if I pay using a PayPal account?
If the shipping address on your ItParts.us order form does not match the
shipping address listed in your Paypal account, your order will be
automatically voided. ItParts.us does this in order to proactively
prevent fraud. In this case, any funds withdrawn from your account will
be refunded. If your order is voided under these conditions, we
encourage you to re-order using the verified shipping address listed in
your PayPal account.
How long is the waiting period before
I am able to file a claim for a lost, damaged, mis-delivered or tampered
package?
If your order was damaged, mis-delivered or tampered with while in
transit, please contact Customer Service within 3 business days of
delivery. If your order was lost while in transit, please contact
Customer Service within 7 business days of not receiving your order.
What should I do if an item is missing from my
order?
Check the number of tracking numbers for your order. Make sure all the
packages have arrived. If so and you still have missing parts then
please check the packing material carefully as small parts are easily
lost in package material. Also look inside the various internal
packaging as we sometimes put memory inside the motherboard box or mount
the CPU on the motherboard if it is an OEM CPU. Finally, if you are
still missing parts then please call Itparts.us right away at
510-440-0256 and we will conduct a review of your order with the
warehouse.
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